Returns and Refunds Policy

At ENVIAVE, customer satisfaction is our priority.

Return Eligibility

Returns are accepted within 14 days after the delivery date.

Returned products must:

• Be unused and uninstalled

• Be in original packaging

• Include all accessories, manuals, and components

• Be in resalable condition

Non-Returnable Items

The following items are not eligible for return:

• Clearance or final sale items

• Customized products

• Gift cards

• Products damaged due to misuse, improper installation, or unauthorized modification

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order number

• Photos of the product

• Photos of the packaging

• Description of the issue

We will review your request and arrange a replacement or refund when appropriate.

Return Procedure

1. Contact our customer support.

2. Receive return authorization.

3. Ship the approved return.

4. Product inspection.

5. Refund or replacement processed.

Unauthorized returns may not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after inspection.

Original shipping fees are non-refundable unless the return is due to our error.

Contact

Email: support@enviave.com